Ep. 10: People Development: The Foundation of Your Success!
In this “DYNAMIC” episode, Andrew Reed, speaking to hundreds of CEOs and Senior Executives in a national broadcast, makes a compelling case: Your Company’s Quality is No More or Less than the Quality of your People Development System! Hard-earned lessons, through blood experience and insights, are shared as Andrew INTRODUCES the utterly important of this topic that 90% of companies MISS and thus become average, mediocre - the 50th percentile.
Background: Take it from experience… MVI goes THOUSANDS of phone interactions and averages 2 ½ YEARS without a single call not answered within 3 rings by a competent, intelligent person. Or how MVI goes more than 8 months between even a single service failure or complaint from a client. There is zero BS here! This all comes from FOCUS, something any organization can do if it truly wants to, on a creating a “culture” super-soaked in High Standards fused with DEEP Meaning & Purpose and PROFOUND emphasis on teaching Accountability – and how it is LIFE-CHANGING!
This podcast is the Beginning of this journey! And as the Beatles sang… We all need or could benefit “With a little bit of help from our Friends!”
Chapter Markers
(00:00) Intro
(01:11) People Development Is the Center of the Universe
(03:13) Four Pillars: Attraction, Selection, Development, Retention
(04:30) Designing a Transformative People Development System
(06:01) Awakening and Internal Work: Where It All Starts
(08:01) Benchmarking and Data Extraction for World-Class Insight
(09:59) Excellence Begins with Human Beings
(12:45) Reality vs Academic Theory: What Actually Works
(14:18) Focus as the Root of Quality
(17:18) Sequencing, Manuals & Training: Teaching with Intention
(20:38) Self-Reliance and Ownership: A Mature Organization
(22:19) Preparedness and the Power to Help Others
(25:18) Linking Cause and Effect for Cultural Impact
(26:30) The Model vs Traditional Management
(29:05) Fixing Hiring & Retention via People Systems
(30:23) Suspend Beliefs to Learn: Everything Is Alive
(33:13) We Don’t Know How We Learn—Only That We Can
(35:00) The Gardener’s Role: Creating the Conditions
(37:25) Intentional Culture Design: Liberation of Potential
(39:05) Consciousness and Standards: The Hard Work of Quality
(41:03) Why Quality Is Always Equal to People System Strength
(42:48) First-Day Signaling: Creating a High-Standard Environment
(45:00) The Attraction of High Standards
(46:43) Closing
Song: If All the World Were Right - andrew reed & the liberation
Album: If All the World Were Right (Trilogy II Album 1)
Social Media Links
Official Website: www.multiviewinc.com
MVI Phone #: (828) 698-5885
Watch out for the next message, every two weeks on Monday @ 7:01am EST!
“All topics are infinite… the only path to true excellence is through the development of human beings.”
“All topics are infinite… the only path to true excellence is through the development of human beings.”
