Ep. 14: Compensation - The ONLY Known Way to World-Class! (Pt. 2 of 4)
This is the 2nd installment from this national broadcast on the topic of Compensation. Andrew shares REALITY from his work with 38 non-healthcare companies he helped create Compensation systems for, and applies the Success Patterns to Hospice and Homecare operations. A person of Intelligence should be able to transpose the principles from this broadcast to ANY business or organization.
Labor is the #1 cost in many business sectors, yet most organizations “weenie out” on Compensation systems that would revolutionize their operations and results out of irrational fear. Human behavior follows pay, in all of its forms. High-performing, World-Class organizations hard-wire Compensation to the Standards and Results they want! You’ll hear how to structure expenses to profit at both high and low revenue or census, why “less people paid well” raises quality and your ability to pay well! The playbook: set a few critical Standards (e.g., Perfect Visits + Perfect Documentation), move fast, pilot with a WINNER, train with System7, and fuse all with Accountability.
Chapter Markers
(00:12) Why Compensation First – MVI’s data-grounded lens; aligning pay with human behavior.
(04:19) Revenue vs. Expense Reality – Census up/down isn’t talent; design to profit in any weather.
(06:56) Structure Costs On Purpose – Make costs more variable; payroll is the big lever.
(07:16) Proof In Practice – Activity-based comp; documentation to standard; 100% productivity lift.
(14:16) Less People, Paid Well – Quality rises with meritocracy; confidence and standards over headcount.
(19:44) Managers As Replicators – 70% of development, morale, retention stems from the manager relationship.
(20:55) Free Managers To Lead – Systems monitor documentation/productivity/reviews; managers coach.
(25:09) Meaning > Money Alone – Pay matters, but meaning and manager quality drive stickiness.
(27:00) Compensation Must Teach – Every paycheck signals the standard; you are a teaching org.
(30:26) The System Overview – Self-regulation, ownership, accountability, manager focus.
(33:02) Set Few, Fast Standards – Perfect Visits + Perfect Documentation; move quickly, avoid committees.
(37:20) Brand & Protect The Bonus – Introduce “SuperPay”; never remove the standards bonus (~5%).
(40:41) Win Influencers, Reduce Fear – Show “now vs. new” pay deltas; sequence buy-in.
(45:28) Pilot → Train → Contract – Pilot with a winner; train with System Seven; accountability contracts.
(50:14) Iterate To ‘Best & Fairest’ – Keep tuning; focus the org on patients/families and clinical managers.
(53:03–56:42) Examples & Close – Real-world SuperPay explainer; closing logistics and sign-off.
Song: If All the World Were Right - andrew reed & the liberation
Album: If All the World Were Right (Trilogy II Album 1)
Social Media Links
Official Website: www.multiviewinc.com
MVI Phone #: (828) 698-5885
Watch out for the next message, every two weeks on Monday @ 7:01 am EST!
