Ep. 17: Compensation – The ONLY Way to World-Class (3 of 6)
In this 3rd installment of this Compensation series, Andrew shows how a well-designed COMPENSATION SYSTEM creates CONFIDENCE, CUSTOMER DELIGHT, and a HEALTHY CULTURE that Self-Regulates with little need for supervision. Pay becomes a powerful Teacher: A System Solution, where the “System” selects for owners (not renters), “smokes out” unconfident people, removes 4 negative tasks from frontline Leaders (documentation/productivity/reviews/firing), flattens bureaucracy, and hard-wires World-Class Standards (e.g., Perfect Client Interactions, Perfect Visits and Perfect Documentation). Andrew covers 4 core elements in a well-designed Compensation System as well as an overview of the process of implementing a system, including Setting Standards, Branding of the Compensation System (SuperPay), winning over key influencers, piloting with a winner, training with System7, and use Accountability Contracts. At the core of a comp system is laser beam FOCUS on really operationalizing and strengthening Accountability.
Chapter Markers
(00:22) Intent & Context – 27 years of data; beyond brag/boast; sharing success patterns
Chapter Markers
(00:22) Intent & Context – 27 years of data; beyond brag/boast; sharing success patterns
(01:10) Back on the Mountain – Why compensation matters now; leaders arriving to train; momentum
(01:48) Confidence Engine – Comp as immediate feedback → confident people, confident service
(03:23) Customer Delight – Service obsession; managing expectations; meaning/purpose as the larger payoff
(06:49) Selection via Pay – “Bet on yourself & the company” filters; accountability vs. victimhood
(08:25) Elegant Attrition – Let the system remove poor fits; 400% production jump story
(11:06) Knock Out Slack – Comp fights complacency; formula: fewer people paid well → easier management
(13:11) Autopilot & Flat Orgs – Wiring results across areas; reduce indirects; flatten layers
(16:01) Outrageous Standards – Quality records; tie pay to perfect interactions & documentation
(17:19) Free Managers to Lead – System monitors docs/productivity/reviews/firing so managers can coach
(20:38) People System Integration – Attraction, selection, development, retention—all impacted by comp
(22:55) Myths to Kill – Pay alone won’t make a poor worker great; dangers of overpaying mediocrity
(25:26) System Overview (4 Pillars) – Self-regulation, accountability, focus on immediate manager, create owners, not renters
(34:27) Build & Brand the Model – Few standards, copy what works, brand it (SuperPay), resist dilution, win influencers, all-staff rollout, pilot with a winner, System Seven training, accountability contracts, iterate
(47:22) Close – Contact + “best day of your life” sign-off
Song: If All the World Were Right - andrew reed & the liberation
Song: If All the World Were Right - andrew reed & the liberation
Album: If All the World Were Right (Trilogy II Album 1)
Social Media Links
Official Website: www.multiviewinc.com
MVI Phone #: (828) 698-5885
Watch out for the next message, every two weeks on Monday @ 7:01am EST!
“The compensation system builds confidence… it actually builds confidence because confidence is built through attainment… through success and real achievement.”
“The compensation system builds confidence… it actually builds confidence because confidence is built through attainment… through success and real achievement.”
